FAQs
Custom and personalized orders
Order Changes and Cancellations
Estimated Production and Shipping Times
What if my order is lost in the mail?
What if my package was not delivered to me, but the tracking says it was?
General
Custom and personalized orders
At this time, we do not perform any customizations to our current products. This is something we plan to explore in the future.
Care instructions
Many of our garments and accessories use a DTG printing process. For this reason, you can typically follow the same care process as noted below
- use a Non-chlorine: bleach as needed
- Tumble dry: low heat. We suggest turning the garment inside out
- Iron, steam or dry: medium heat. Do not iron the printed area
- Do not dry clean
- Machine wash: cold (max 30C or 90F).
You can also read about some additional details regarding our garments and their care in our Tips for Keeping Your InkedWith Shirts Looking Like New blog post.
Returns and Exchanges
Claims for misprinted, damaged, or defective items must be submitted within 3 weeks of receiving the product. Claims for packages lost in transit must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part will be covered at our expense.
If you notice any issues with the products or anything else on your order, please contact us immediately.
Once we receive your returned shipment, we will send you an automated email notification. Unclaimed returns will be donated to charity after 3 weeks.
Here are some additional details about the claims process:
- To submit a claim, please contact us by email or phone.
- We will need to collect information about the order, the product, and the issue.
- We may ask you to return the product to us for inspection.
- Once we have reviewed your claim, we will make a decision about whether to issue a refund or replacement.
We appreciate your business and want to make sure you are satisfied with your purchase. If you have any questions or concerns, please do not hesitate to contact us.
Order Changes and Cancellations
We understand that sometimes things change and you may need to make changes to your order. We also understand that sometimes you may need to cancel your order altogether. We are here to help you with both of these things.
Order Changes
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that some changes may not be possible, such as changes to the shipping address or the order total.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. We will do our best to cancel your order, but please note that there may be a fee for cancellation. The fee will depend on the time at which you cancel your order.
Refunds
If your order is cancelled or if you make changes to your order that result in a refund, you will receive a refund to the original form of payment. Refunds typically take 7-10 business days to process.
We appreciate your business and want to make sure you are satisfied with your purchase. If you have any questions or concerns, please do not hesitate to contact us.
Production and Shipping
We strive to get your order to you as quickly as possible. The production and shipping times for your order will vary depending on the product you order and the shipping method you choose.
Production Times
The production time for your order is the amount of time it takes us to create your product. This time will vary depending on the product you order and the complexity of the order.
Shipping Times
The shipping time for your order is the amount of time it takes for your order to travel from our warehouse to your destination. This time will vary depending on the shipping method you choose and your shipping address.
Estimated Production and Shipping Times
The estimated production and shipping times for your order are listed on the product page and at checkout. These times are estimates and may vary depending on factors beyond our control, such as holidays, peak shipping times, or weather events.
Tracking Information
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the progress of your order.
Thank you for your patience and understanding. We appreciate your business and want to make sure you are satisfied with your purchase.
Wrong Address
If you provide an address that is incomplete or incorrect, the shipment will be returned to our warehouse. We will then contact you to confirm the correct address and reship the order at your expense.
Unclaimed Items
Shipments that are not claimed by the recipient within a certain time frame will be returned to our warehouse. We will then contact you to arrange for a reshipment at your expense.
Here are some additional details about the wrong address and unclaimed policies:
- A wrong address is an address that is incomplete, incorrect, or does not exist.
- An unclaimed shipment is a shipment that is not picked up by the recipient within a certain time frame.
- The wrong address and unclaimed policies are in place to ensure that our customers receive their orders in a timely manner.
- If you have any questions about the wrong address or unclaimed policies, please contact us.
What if my order is lost in the mail?
If your order is lost in the mail, we will do everything we can to help you get it. Here are the steps we will take:
- We will contact the shipping carrier to file a lost package claim.
- We will keep you updated on the status of the claim.
- If the claim is approved, we will ship you a replacement order.
- If the claim is denied, we will issue you a refund.
We understand that losing an order can be frustrating, and we are committed to helping you get your order as quickly as possible.
Here are some things you can do to help prevent your order from being lost in the mail:
- Make sure you provide the correct shipping address.
- Double-check the shipping address before you submit your order.
- If you are shipping to a PO box, make sure the PO box is valid.
- If you are shipping to a business, make sure the business is open during normal business hours.
- If you are shipping internationally, make sure you are aware of any customs regulations that may apply.
We appreciate your patience and understanding. We are committed to providing you with a positive shopping experience.
What if my package was not delivered to me, but the tracking says it was?
If your package was not delivered to you, but the tracking says it was, there are a few things you can do:
- Check with your neighbors to see if they received your package by mistake.
- Check your mailbox again, even if you have already checked it. Sometimes packages are delivered to the wrong mailbox.
- Contact the shipping carrier to file a missing package claim.
- Wait a few days to see if the package shows up. Sometimes packages are delayed in transit.
If you have done all of these things and your package is still not found, you may need to file a claim with the shipping carrier. The shipping carrier will investigate the matter and may be able to provide you with a refund or replacement.
Here are some things you can do to help prevent this from happening in the future:
- Make sure you provide the correct shipping address.
- Double-check the shipping address before you submit your order.
- If you are shipping to a PO box, make sure the PO box is valid.
- If you are shipping to a business, make sure the business is open during normal business hours.
- If you are shipping internationally, make sure you are aware of any customs regulations that may apply.
We appreciate your patience and understanding. We are committed to providing you with a positive shopping experience.